These terms ( "Terms") form part of the application form (the "Agreement") you signed at the time you applied for the Service. They apply to your legal relationship with Singtel Mobile Singapore Pte Ltd ( "Singtel Mobile") in respect of the Service.
Upon your successful enrolment for the Service and ongoing compliance with these Terms, the Service allows you to request a Like Mobile Device (i) in exchange for your Registered Device if it is in your possession (a "Swop") and by paying a Swop Fee; or (ii) without returning such device if it is not in your possession (a "Replacement") and by paying a Replacement Fee (the "Device Swop and Replacement Service").
The Service is supported by NEW Asurion Singapore Pte Ltd, as a subcontractor of Singtel Mobile to assist in providing the Service.
Eligibility to apply – In order to request enrolment for the Service for an Eligible Device you must:
Acceptance, Start Date and Minimum Term – You will be enrolled for the Service for a minimum of 12 months (the "Minimum Term") from the date your Application is successful (the "Start Date") unless otherwise stated. . Singtel Mobile reserves the right to decline your application for the Service. If your application is declined, you will be informed by SMS, telephone or email within 7 working days from the time of application.
Time of application – You may make your application (i) at the time you purchase your Eligible Device when you sign up or recontract your Mobile Plan ( "Application">); or (ii) any time during the 30 days after you sign up or recontract your Mobile Plan with your Eligible Device ("Post Purchase Application").
Post Purchase Application – In order to request enrolment for the Service for an Eligible Device with a Post Purchase Application, the following additional conditions may apply:
Monthly Fee – You will pay the monthly fee of $9.90 (inclusive of GST) (the "Monthly Fee"). The Monthly Fee due on the first and last months of your subscription to the Service will be prorated to the days of actual subscription.
Service Fee – You will pay the swop fee ( "Swop Fee") or the replacement fee ("Replacement Fee") (each, a "Service Fee" ) according to your handset retail price at the point of subscription and the tables below for each Service Request:
For Service enrolment on or after 8 November 2018:
|S$1,500 or more||S$260.00||S$690.00|
|S$1,000 to S$1,499.99||S$170.00||S$550.00|
|S$600 to S$999.99||S$150.00||S$500.00|
|$599.99 or less||S$80.00||S$220.00|
By you – You can terminate the Service at any time by calling 1688 or via My Singtel app.
By Singtel Mobile – Singtel Mobile may immediately terminate the Service if Singtel Mobile reasonably believes that:
Automatic - The Service will terminate immediately if:
If the Service is terminated before the end of the Minimum Term, you will pay an early termination fee of the Monthly Fee multiplied by the number of months left until the end of the Minimum Term (the "Early Termination Fee" ).
No reactivation – If the Service has been terminated for an Eligible Device, the Service cannot be reactivated for that Eligible Device.
Suspension of your mobile plan - In the event that your Mobile Plan is suspended (by you or Singtel Mobile, for any reason other than a lost SIM card) for more than 1 month, the Agreement and the Service will be terminated.
Your Registered Device may not change except for:
You understand that these Services are subject to Clause 15.2 of the General Terms ( http://info.singtel.com/terms-general) and the Singtel Data Protection Policy ( http://info.singtel.com/personal/dataprotection). In addition, as a prerequisite to enrolling and using these Services, you consent to Singtel's service provider (and data intermediary, for the purposes of the Personal Data Protection Act 2012), NEW Asurion Singapore Pte Ltd, storing or hosting data with its' affiliates, partners, subsidiaries, or unaffiliated third parties including third-party service providers, relevant governmental and/or regulatory authorities, whether in Singapore or other countries, for the purpose of providing you with the Services. The recipient of these data are bound by local laws, legally enforceable agreements and/or legally binding corporate rules which provide a standard of protection that is at least comparable to the protection under the Personal Data Protection Act (Act 26 of 2012) of Singapore.
The Service, these Terms, the Monthly Fee and the Service Fee are subject to change (and in the case of the Service, withdrawal) at any time. We will notify you of the changes through the Website and if you continue your subscription to the Service after such changes are published on the Website, you will be deemed to have agreed to those changes. If Singtel Mobile withdraws the Service: (i) Singtel Mobile will provide you 30 days prior notice to the effective date of withdrawal; (ii) your Minimum Term will end at the effective date of withdrawal; and (iii) you will not be required to pay the Early Termination Fee. You will not be able to make any Service Requests from the date the Service is withdrawn.
If Singtel Mobile introduces new services, you may be entitled to subscribe to such services (at an additional cost) by contacting the Call Centre, and the Monthly Fee will be adjusted pro rata.
The Service in general and completion of Service Requests in particular are subject to events beyond Singtel Mobile’s reasonable control. If such events occur, the Service will be suspended until future notice.
Apart from these Terms, Singtel Mobile expressly disclaims all warranties of any kind save for those which are statutorily mandated under Singapore law. Singtel Mobile shall not be liable for any direct or indirect loss or damage caused to you in respect of any matter howsoever arising in connection with the provision and/or your use of the Service. You agree to defend, indemnify and hold faultless Singtel, Singtel Mobile, its associates and their directors, officers, successors and assigns, from and against any and all liabilities, damages, losses, costs and expenses caused by or arising out of your use of the Service.
In addition to these Terms, you shall be bound by and shall fully comply with Singtel's General Terms and Conditions of Service ("General Terms") and Singtel Mobile's Specific Terms and Conditions of Service ("Specific Terms"), which terms and conditions shall be deemed incorporated by reference. In case these Terms contradict the General Terms or Specific Terms, these Terms will prevail.
Singtel Mobile may from time to time offer promotions relating to the Service. Any such promotions shall be governed by the terms and conditions attached thereto by Singtel Mobile, and by these Terms to the extent that the promotion’s terms and conditions are silent. In the event of any conflicts between a promotion’s terms and conditions and these Terms, the promotion’s terms and conditions shall prevail.
Call Centre means the Service call centre available at 800 852 3800. Device means a mobile wireless device that (i) has a display screen; (ii) supports one or more wireless network connectivity options; and (iii) that is operated using touch input or a miniature keyboard. It does not include any Device Accessories. Device Accessories means anything that is either (i) provided by the original manufacturer in the box with a Device; or (ii) sold separately to be used in conjunction with a Device. It includes (i) batteries; (ii) SIM cards; (iii) memory cards; (iv) chargers; (v) ear buds; (vi) boxes; (vii) cases; (viii) cables and (ix) mounts. Eligible Device means a new Device with a valid IMEI and that is (i) on the supported device list on the Website and purchased by you at a Retail Store; or (ii) supplied to you by the original equipment manufacturer under a warranty claim. IMEI means the international mobile equipment identity number for a Device. Like Mobile Device means a Device, compared to the Registered Device, that: (i) is of similar kind, quality and functionality; (ii) is new or refurbished (containing original or non-original manufacturer parts); (iii) has same or greater memory; (iv) may be a different model or colour; (v) has a different IMEI; (vi) is provided in plain packaging marked “not for resale” rather than the original manufacturer packaging; and (vii) does not include any Device Accessories. Service means the Device Swop & Replacement Service. Retail Store means any Singtel shop or Singtel Exclusive Retailer in Singapore. Tier means the tier of your device for the purpose of determining your Swop Fee or Replacement Fee as set out in your Agreement. Website means the website dedicated to the Service, through which you can access information and assistance, at www.singtel.com/mobileswop.
|Service Request received||Delivery time*|
|Monday to Friday, 8 am to 2pm||Within 4 hours of the Service Request|
|Monday to Friday, between 2pm and midnight||The next day before 12.00 noon|
|Monday to Saturday, midnight to 8am||The same day before 12.00 noon|
|Saturday 8 am to 2 pm||Within 4 hours of the Service Request|
|Saturday 2 pm to Sunday 10am||Sunday before 6 pm**|
|Sunday after 10 am||The next day before 12.00 noon|
|By signing this agreement, you understand and agree:|
1. Service Fee: You must pay the Swop Fee or Replacement Fee for each Service Request.
2. Like Mobile Device: The Like Mobile Device: (i) has a different IMEI; (ii) may be a different model or colour; (iii) has same or greater memory; (iv) may be refurbished; (v) is provided in plain packaging marked “not for resale” rather than the original manufacturer packaging; and (vi) does not include any Device Accessories. Any Like Mobile Device provided to you as a result of a Service Request is intended to be used by you on the Mobile Plan associated with your Agreement and not to be sold, transferred, displayed for sale or hired nor is the Service intended to be used for commercial gain.
3. 6 Month Warranty: Like Mobile Device has a 6 month warranty against manufacturer malfunctions and manufacturer defects that starts from the date of delivery and this warranty replaces any Original Equipment Manufacturer warranty you had for your original Registered Device. You may make a warranty claim for a Like Mobile Device by calling the Call Centre.